Privacy Policy

1. Privacy Overview & Our Commitment

Zeneith Private Limited ("Zeneith," "We," "Us," "Our") is committed to protecting your privacy and ensuring transparency in how we collect, use, store, and process your personal data.

This Privacy Policy explains our practices regarding personal data collection and use when you access the Zeneith platform at zeneith.com and related domains. We comply with:

• India: Information Technology Act, 2000 + Digital Personal Data Protection Act, 2023 (DPDPA)
• EU Users: General Data Protection Regulation (GDPR)
• All Users: Applicable data protection laws in their jurisdiction

2. Information We Collect

3. How We Use Your Information

We use collected information for the following purposes:

• ✓Service Delivery: Provide, maintain, and improve the Service; generate reports; provide customer support; ensure account security
• ✓Communication: Send transactional emails (signup, billing, support), provide technical support, respond to inquiries
• ✓Marketing: Send promotional emails, newsletters, product updates, offers (only if you opt-in)
• ✓Analytics & Improvement: Analyze usage patterns, improve features, conduct research, optimize user experience
• ✓Fraud Prevention: Detect, prevent, and address fraudulent activity, abuse, and security threats
• ✓Legal Compliance: Comply with legal obligations, court orders, government requests, regulatory requirements
• ✓Aggregated Analytics: Create anonymized, aggregated reports and statistics for business insights

4. Legal Basis for Processing

For Indian Users (DPDPA): We process your data based on:

• Your consent (when you create an account)
• Performance of contract (to provide the Service)
• Compliance with legal obligations
• Protection of vital interests

For EU Users (GDPR): We process your data based on:

• Your explicit consent
• Performance of our contract with you
• Compliance with legal obligations
• Your vital interests or someone else's
• Tasks carried out in the public interest
• Our legitimate interests (e.g., fraud prevention, security)

5. Data Sharing & Third Parties

We DO NOT sell your personal data to third parties.

We may share your information with:

6. Data Security & Storage

Security Measures: We implement industry-standard security controls:

• HTTPS/SSL encryption for data in transit
• AES-256 encryption for data at rest
• Regular security audits and penetration testing
• Access controls and authentication (2FA available)
• Employee data handling training and agreements
• Incident response procedures

⚠️ No Guarantee: While we use reasonable security measures, no system is 100% secure. We cannot guarantee absolute security against all threats. You acknowledge the inherent risks of internet transmission.

7. Data Retention

8. Your Data Rights & Choices

Under DPDPA (India) & GDPR (EU), you have the following rights:

How to Exercise Rights: Contact us at contact@zeneith.com with "Data Rights Request" in the subject line. Provide details of your request and proof of identity. We will respond within 30 days.

9. Cookies & Tracking Technologies

We use cookies and similar technologies (pixels, localStorage, session storage) for:

• Essential: Authentication, account security, CSRF protection
• Functional: Remember preferences, language, theme settings
• Analytics: Understand usage patterns (Google Analytics)
• Marketing: Track ad campaigns, retargeting

Cookie Consent: By using the Service, you consent to our use of cookies. You can disable cookies in your browser settings, but some features may not work properly.

Third-Party Cookies: We allow third-party vendors (Google, Stripe, etc.) to set cookies. Review their privacy policies for details.

10. International Data Transfers

Your data may be transferred, stored, and processed in countries outside your home country, including the United States, India, and the EU. These countries may have different data protection laws.

For EU Users: We rely on Standard Contractual Clauses (SCCs) approved by the EU Commission and adequacy decisions to lawfully transfer data outside the EEA.

By using the Service, you consent to international transfers of your data.

11. Children's Privacy

The Service is not intended for individuals under 18 years old. We do not knowingly collect personal data from minors. If we discover collection of data from a child, we will delete it immediately and notify the parent/guardian if possible. If you believe we have collected data from a minor, contact us immediately at contact@zeneith.com.

12. Grievance Officer & Contact

Escalation: If not satisfied with our response, you can file a complaint with:

• India: National Cybercrime Reporting Portal (NCRP) or State Data Protection Authority
• EU: Your local Data Protection Authority

13. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The "Last Updated" date at the top indicates the most recent revision.

Material Changes: For material changes affecting your privacy rights, we will provide 30 days advance notice via email or prominent on-site notification. Your continued use after notice constitutes acceptance of the updated policy.